Introduction
Conflict is inevitable in any workplace. But unresolved conflict especially when mishandled can lead to strained relationships, low morale, reduced productivity, and in some cases, costly legal battles. Mediation offers a collaborative, confidential, and structured approach to resolving conflict without escalation.
What is Workplace Mediation?
Mediation is a voluntary process where an impartial third party the mediator helps employees or teams resolve disputes. The mediator does not impose a decision but facilitates communication, understanding, and agreement between the parties.
When Should Mediation Be Used?
Interpersonal Conflicts: Miscommunication, personality clashes, or misunderstandings between colleagues.
Grievances and Complaints: Disagreements around management decisions, favoritism, or perceived injustices.
Discrimination or Harassment Cases: When formal investigations are not desired or before escalation.
Business and Leadership Conflicts: Mediation between business partners, board members, or departments.
Why Choose Mediation in Kenya?
Confidentiality: Discussions remain private, unlike court or disciplinary hearings.
Time and Cost Efficiency: Cases are often resolved in days rather than months.
Empowerment: Parties craft their own solutions, increasing buy-in and compliance.
Preservation of Relationships: Mediation focuses on future cooperation, not blame.
The Mediation Process
Introduction and ground rules
Individual sessions with each party (if needed)
Joint facilitated dialogue
Agreement and follow-up recommendations
Our professional mediators are accredited by the Kenyan Judiciary and trained in workplace, commercial, and family mediation. We prioritize neutrality, empathy, and resolution.
